Warranty & Return Policy

Warranty Registration

All our products are eligible for a 1-year warranty. Head to https://renpho.com/pages/warranty to fill out the warranty registration form.  

For any further inquiries, you may reach us at support-hk@renpho.com. We will get back to you within 1-2 business days.

Return and Refund

We offer free returns within 7 days of receiving the products if the product you received is broken, faulty, or if the incorrect item was shipped.

Please contact us on support-hk@renpho.com, and we will process your return within 2-3 working days. 

If a refund or replacement is required due to product quality problems, we will cover the cost of the return.

If you have any questions or need help, please contact our customer service via email 
support-hk@renpho.com, and we will reply to you as soon as possible. (If you do not contact us and return the product without authorization, we will not be responsible for the loss of goods or authorize a refund).